The rules of the deal, in plain words.
Written to be read, not to hide things. Where something is strict — refunds, closure for abuse, the cap on our liability — it says so in the open instead of in a footnote.
1Who we are
Cruscy is operated by Admin, trading as Cruscy Studio, an independent sole trader ("we", "us", "our"). Registered address: full registered address is stated on every invoice and provided on request. You can reach a human at [email protected].
These Terms are a contract between you and us. By creating an account, paying for a package, or using anything we build or host for you, you accept them. If you are accepting on behalf of a company, you confirm you are allowed to bind it, and "you" means that company.
2What you are buying
A subscription to a working website and the ongoing work around it. Depending on the package (see Pricing), that includes some or all of: designing and building the site, hosting it, keeping it monitored and backed up, an AI support agent, a monthly quota of change requests, and features such as PWA installability, an AI assistant, an API and an MCP endpoint.
You are buying a service, not a licence to a finished product sitting on a shelf. Work starts when you pay, and the value we deliver is people's time and machine time — which is why refunds work the way they do.
Custom project work (platforms, integrations, data systems) is quoted separately and governed by whatever we agree in writing for that project, with these Terms filling any gaps.
3Your account
- You must be at least 18 and able to enter a contract.
- Give real details. An account opened with someone else's identity, a disposable identity, or details we cannot verify may be closed.
- One account belongs to one person or one company. Keep your password to yourself; everything done through your account counts as done by you.
- Tell us fast if you think someone else got in.
- We may refuse to open, or may close, an account at our discretion where we have a reasonable concern about fraud, abuse, sanctions, or the Rules.
4Prices, billing and renewal
- Prices are in US dollars and shown on the Pricing page. The price you see when you pay is the price you pay.
- A monthly plan buys 30 days; a yearly plan buys 365 days. Yearly plans are billed once and cost the same as ten months.
- Crypto payments do not auto-renew. Nothing is taken from you automatically — you renew when you choose. Your site keeps running until the paid period ends.
- When card payments go live through Paddle, subscriptions renew automatically until you cancel. You can cancel at any time and keep the period you already paid for.
- Taxes: for crypto payments you are responsible for any tax that applies to you. For Paddle payments, Paddle is the merchant of record and handles sales tax and VAT.
- Unpaid period = paused service. We do not delete anything immediately — see §11.
5How you pay
Today: USDT (TRC20), through the payment gateway we built and operate. You get an address and an amount, you send the transfer, and the plan activates when the network confirms it. There is no card processor involved and we never see card data.
Soon: card payments through Paddle.com Market Limited, which acts as merchant of record and reseller. For those purchases, Paddle's Buyer Terms and Refund Policy apply in addition to these Terms, and where the two conflict about payment, tax or refunds, Paddle's terms win.
Crypto transfers are final
A confirmed blockchain transfer cannot be reversed by us, by you, or by anyone else. Send the exact amount to the exact address shown on the invoice. We are not responsible for funds sent to a wrong address, on a wrong network, or from an exchange account that does not support the network.
6Refunds
The short version: we do not refund crypto payments, and instead we keep working until the first version is right. Card purchases through Paddle follow Paddle's own policy. Your statutory rights, where you have them, are unaffected. The full policy — including what happens with chargebacks and consumer withdrawal rights — is on the Refunds page, which forms part of these Terms.
7Change requests and fair use
- Each plan includes a stated number of change requests per month. One request is one thing you asked for and we shipped; bigger items count as more, per the table on the Pricing page.
- Only a stated number run at the same time. The rest queue.
- Unused requests roll over for one month, capped at your monthly quota. They are not money, have no cash value, and are not refundable or transferable.
- Questions, status reports and fixing our own mistakes never consume a request.
- We may decline a request that is unlawful, unsafe, outside the plan's technical scope, or that would take work far beyond what the request table describes. We will say so and explain what it would take instead.
- Systematic gaming — splitting one huge job into dozens of "small" requests, or running an agency's whole client base through one account — is a breach of the Rules.
8What we need from you
We can only move as fast as your answers. You agree to give us the content, access, domain control and feedback a build needs, and to have the right to give us everything you send. Delays on your side do not extend the paid period and do not create a claim against us. If a project sits without a response from you for 60 days, we may put it in storage and free the capacity.
9Who owns what
- Your content stays yours — text, images, logos, data, everything you supply. You give us the licence we need to host, adapt and publish it while you are a customer.
- The site we build for you is yours once your account is paid up: we hand over the source code and help you move it. You may keep, modify and self-host it.
- Our toolkit stays ours: the components, generators, agent prompts, infrastructure and internal tooling we reuse across customers. You get a perpetual, non-exclusive licence to keep using them inside the site we delivered — not to resell them as a product of your own.
- We may mention that we built your site, and show it in our portfolio, unless you ask us in writing not to.
10Acceptable use
What you may and may not build, host and ask our agents to do is set out in the Rules. They are part of these Terms, they are specific on purpose, and breaking them is the fastest way to lose an account.
11Suspension and closure
We can suspend or close an account. It is not arbitrary, and it is logged.
| What happens | When | Effect |
|---|---|---|
| Warning | A first, fixable breach of the Rules or fair use | Written notice with the reason and what to change. Nothing stops. |
| Suspension | Warning ignored, repeated breach, payment dispute or suspected fraud | Sign-in is blocked and existing sessions end immediately. The site may be taken offline. Nothing is deleted. |
| Immediate suspension | Illegal content, malware, phishing, an attack on our systems, or anything that puts other people at risk | Same as above, without notice first. We may report it where the law requires. |
| Closure | Unresolved suspension, or a serious breach | Account and hosting end. You can export your data for 90 days, then we delete it. |
Closure for cause does not entitle you to a refund of the current period. You can close your own account any time by writing to us; that stops future renewals and leaves the period you already paid for running to its end.
12Availability
We monitor sites and aim to keep them up. The Pro plan states a 99.9% target and a four-hour response on working days; other plans have no uptime guarantee. Planned maintenance is announced when it will be noticeable. We are not liable for outages caused by your own hosting choices, your domain registrar, a third-party service you asked us to integrate, or events outside our reasonable control.
13Liability
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything the law does not allow us to limit.
Subject to that: we are not liable for lost profits, lost revenue, lost data, lost business or indirect losses, and our total liability for any claim is capped at what you paid us in the three months before the claim arose. The service is provided as described on this site, without other warranties.
14Your responsibility for content
You are responsible for what you publish through us. If someone brings a claim against us because of your content, your product, your business or your breach of the Rules, you will cover the cost of dealing with it.
15Partners
The partner programme is optional and separate. Being approved allocates you capacity and a rate we agree individually; it does not make you our employee, agent or representative, and you may not present yourself as one. Partners are responsible for their own clients, their own tax, and for keeping to these Terms and the Rules on every project they run. We may end a partnership with notice, and immediately for a Rules breach.
16Changes to these terms
Each document carries a version. If we change something that materially affects you, we will tell you by email or in your account before it applies, and ask you to accept the new version at your next payment. Continuing to use the service after that means you accept it. We keep a record of which version you accepted, when, and from which IP address.
17Law and disputes
These Terms are governed by the laws of the jurisdiction in which Cruscy Studio is registered, and disputes go to the courts there. If you are a consumer, this does not remove protections you have under the law of the country you live in.
Talk to us first — [email protected]. Almost everything is faster to fix than to argue about. If a court finds one clause unenforceable, the rest stays in force.
18Contact
Admin, trading as Cruscy Studio · full registered address is stated on every invoice and provided on request · [email protected]. We answer within one working day.